IETech: Online Help From IE Expert Technicians

What to do if Internet Explorer stops responding

 

 

 

 

 

 

 

Internet Explorer stopped responding. This is the first time this has happened.

 

If this is the first time you've noticed that Internet Explorer has stopped responding,

the problem might be temporary. Try restarting Internet Explorer.

 

Internet Explorer stopped responding. This is happening regularly.

 

 

If Internet Explorer stops responding on a regular basis, common causes include the presence of spyware, an add-on, a computer virus, or a corrupted file that Internet Explorer is trying to access. Take the following actions to help ensure that it is not one of these problems:

 

    Install the latest updates. Windows Update provides free updates for Windows operating system software and hardware, including updates for Internet Explorer. To ensure you're getting all updates for Internet Explorer that might address the problem, make sure your Windows Update settings include recommended as well as important updates. For more information, see Install Windows updates.

 

    Check for solutions to the problem. Problem Reports and Solutions lets you report problems to Microsoft and check for solutions. Windows will notify you if there are steps you can take to solve problems. If a solution for Internet Explorer is not available yet, the information you choose to send to Microsoft can help create a new solution.

 

    To check for solutions

       

Open Problem Reports and Solutions by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Problem Reports and Solutions.

        Click Check for new solutions.

 

 

 

 

    Note

        Some problems and solutions can only be viewed and fixed by an administrator. Log on using an administrator account to view these problems.